NetSense - References

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IT Support




References from our clients

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The following refernces have been freely given by our clients. They are a true representation of the service that we offer

Simon Hughes, Managing Director of Conran Estates, Greenwich, Eltham, Charlton said"I contracted the services of Netsense about 4 years ago after battling with our previous IT suppliers.  Netsense evolved our IT infrastructure at a time when money was limited and the result was a stable and  good workable solution which was  fully managed and far superior to what we were used to previously.  In the last two years we have been in a position to invest more into our IT infrastructure and have worked tirelessly with Netsense to get the best possible solution to fit our business model.  We now have the most efficient solution and my staff are free to continuously work as there is never any downtime. I could not be any happier as Netsense have added value to my business as I no longer have any involvement in the day-to-day problems I had 4 years ago and this frees up my time to run my business effectively and increase our turnover.

Netsense are a lot more than a provider of IT services, they are problem solvers. I have thrown many problems at them and each time they work a solution to suit. Their expertise is crucial to my business and I am a client for life.  Furthermore, when there are IT issues they normally deal with them in more than a timely fashion and the majority within minutes!" 

Support Manager, Banknote and Currency trading Solutions Company, London and Melbourne said "We have been using Netsense since I joined the company 3 years ago. When working on our issues they always make themselves available whatever time of day or night to help us solve them. They always give 110% to investigate and fix our issues. What makes them different from other companies is that I know if there is an issue they will always be available to help."

Nick Broom, Managing Director of PVL, Burgess Hill, West Sussex said “NetSense installed and migrated our data to a new system providing a service that has proven extremely cost effective for my business, with 100% availability and reliable, pro-active ongoing support. They are approachable and honest and we often forget they are not based in our offices as they always react immediately when we have a need. Most importantly, they have freed resource up to enable me to grow and build the business. I would recommend them in an instant.

We are not quite large enough to justify our own IT resource, but luckily we have NetSense. They respond very quickly to any issues and requirements and are generally pro-active with our systems keeping us ahead as far as possible of potential problems. When issues do occur, they pull out all the stops and it is easy to forget they are not actually based in our offices.

Their case and escalation process are not something you would expect to find in a company of their size, but it adds a great sense of traceability and reassurance that reported cases are being handled with updates on progress along the way. Coupled with their transparent pricing and time recording system, there is never a concern that works have been carried out as agreed and the flexibility to which they approach more critical issues (such as server upgrades or migration) is really appreciated as it means minimal downtime or hassles for our staff.


Bill Warburton from Bankside Commercial, London said "NetSense have provided us with Support for over 7 years, their ability to understand our business needs and respond immediately has always inspired trust and confidence. We have a superb working relationship, and treat them as colleagues."


Tim Parker, IT Manager from St Giles International, London, Eastbourne (East Sussex) and Brighton said "NetSense provide management of 3rd line support activities to our inhouse support team. They always react immediately to a support issue, and provide a solution that is cost and time efficient."





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