NetSense - James Newbery

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James Newbery

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Last year we commented on how great Windows 8 was, and the only thing lacking was a start menu.

Microsoft have acknowledged this (probably not just beacause of our recomendations)

The release date is expected to be late 2013.

The majority of the changes mean that Windows 8.1 becomes far more familiar and less training for staff is required.

We are looking to recruit a 1st and 2nd line support Analyst, initially on a temporary 1 month basis, with the possibility of a permanent position to follow.

Working from our office in Burgess Hill you will need excellent customer service experience, together with broad technical knowledge to support our clients.

We operate a system of allocated clients to a team of 3 support people, where you will need to be able to talk with the clients allocated to you on a very familiar basis.

Working in a small team, Responsible for Call Logging of Helpdesk Requests, ownership of escalation process, monitoring system availability and troubleshooting

Desktop and IT infrastructure support for a small company with a national presence.

 Day to day duties are to Administer, troubleshoot and Maintain;

  • Administer and maintain hardware (desktop, server and mobile computers)
  • Administer, troubleshoot and maintain Microsoft desktop and server operating systems (Windows XP - Windows 8, Windows Server 2003 - Windows 2012)
  • Administer, troubleshoot and maintain Microsoft productivity applications (Office 2003 - Office 2013)
  • Local and remote user support
  • Basic Active Directory administration (add/modify users)
  • Strong TCP/IP, LAN and WAN troubleshooting skills
  • Documentation of processes and procedures
  • Perform administrative duties, including timesheet recording and writing reports

please send CV with covering email to This email address is being protected from spambots. You need JavaScript enabled to view it.



Which tool bar? If you mean Menu bar, Favourites bar, Command bar or Status bar then, in IE10, right-click on the Tools cog (top right) then select (put a tick against it) the tool bar  you want.


We are Exhibiting at Burgess Hill Means Business (BHMB) 2013 Exhibition, at the Martlets, Burgess Hill on Friday 10th May, please visit us on stand 32

  • Exhibition is on Friday May 10th at Martlets Hall in Burgess Hill town centre
  • Times –  10am – 3pm
  • Entry will be by business card
  • Keynote speaker at 1pm, The Hon. Nicholas Soames, MP

Ready to race?

BHBPA 2013 IT Support2

Join us on Friday 10th May from10 - 3 at The Martletts Hall, Burgess Hill for the Burgess Hill Means Business Show.

We are ready to race....

The installation is much the same as that of Windows 7, then when you start using the GUI things become confusing.

The whole start menu is a 'tile' of icons that can be customised in exactly the same way that all previous start menu's can be customised. It does become quite frustrating if you are a user of the windows key that it merely takes you to a big tiled screen.

Otherwise all functionality is the same as Windows 7, but you need to learn to use the search function that appeared where run should be in windows 7, now hidden in the fly out menu on the right.

Learn to trust Windows 8 - you can install applications as normal,  they will just appear on the Start Menu Tile. (It is really disconcerting at first - you can see on the screen-shot some apps that have been installed - the not so pretty ones on the right!)

We are unsure that it it will make anyone's productivity greatly increased, but it is an interesting rework of Windows 7 - something that we have been using StartDock applications to carry out for some while.


Windows 8


All in all it will not make you work any faster or cleverer, it may well encourage people to be distracted, and it will cost a lot of time to get it working!

Is email a mission-critical system?

Unfortunately, most enterprise disaster recovery plans don’t include email. But today, email is the chosen method of communication system in businesses. This provides a strong argument that email should make the mission-critical systems list.

How solid is our backup and recovery plan for email?

Many businesses are lax with their email recovery and backup — especially if email does not meet the mission-critical list. This should not be the case, email today is the communications lifeline of businesses.


Vmware VCentre uses a SQL Express instance by default.

We recently had a issue with a High Availability (HA) VCentre system that had been upgraded to allow more hosts to be added, and ever since the system was slow. The performance of the Virtual environment was dire and plans to P2V more machines had to be delayed.

Before you jump in whole hog to implement VDI (Virtual Desktop Infrastructure) I would suggest you take the time to go through your current environment and see if making the switch makes sense. This has been a buzzword for the past couple of years, but I don't think it's the end-all, be-all solution some providers would have you think it is, at least not for everyone.

Have any of you ever visited and analysed the results of

If you have recently made changes to your site - it is cached - but a really great resource.

We will be posting more SEO tips...

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